This Refund Policy explains when you can get a refund for a ZaidApp purchase, how refunds are processed, and how to cancel a subscription. It forms part of our Payment Policy. By making a payment or subscribing to any of our services, you agree to these terms.
1. Refunds
We want you to be satisfied with your purchase. Our refund policy is designed to be fair and transparent:
- a. Subscription Refunds: For monthly subscriptions, you may request a refund within 7 days of the initial purchase. Annual subscriptions are eligible for a full refund within 30 days of purchase if you cancel your subscription.
- b. Partial Refunds: If you cancel your subscription mid-cycle, you will continue to have access to the service until the end of your current billing period. No partial refunds will be issued for unused time in the current billing period.
- c. Refund Processing: Refunds will be processed to the original payment method within 5-10 business days. The time it takes for the refund to appear in your account depends on your payment provider.
- d. Non-Refundable Services: Certain services or add-ons may be non-refundable. These will be clearly marked at the time of purchase.
- e. Chargebacks: If you initiate a chargeback, we reserve the right to suspend or terminate your account pending resolution of the dispute.
2. How to Request a Refund
Email us from the address linked to your account with your name, the date of purchase and the reason for your request. We will confirm whether the request is eligible under this policy and, if it is, process the refund as described above.
3. Cancellation Policy
- a. Cancellation Rights: You may cancel your subscription at any time through your account settings or by contacting our support team. Cancellation will take effect at the end of your current billing period.
- b. Immediate Cancellation: If you wish to cancel immediately and have access removed before the end of your billing period, you may do so, but no refund will be provided for the remaining time.
- c. Cancellation Process: Upon cancellation, you will receive a confirmation email. You will retain access to paid features until the end of your current billing period.
- d. Re-activation: If you cancel and later wish to re-subscribe, you can do so at any time. Previous discounts or promotional pricing may not be available upon re-subscription.
4. Contact Information
If you have any questions about this Refund Policy or want to request a refund, please contact us:
- Email: billing@zaidapp.com
- Support: contact@zaidapp.com